Office Policies & Mission


Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Tuesday – Friday: 8 a.m. – 3 p.m.

Appointment Policy

At our patients’ request, we have adopted office appointment guidelines that allow our patients to pre-reserve and schedule convenient appointment times. Our practice is dedicated to your quality care and is pleased to reserve this time for you. In return, we ask that patients make every effort not to change reserved dental appointments. Broken and missed appointments create scheduling problems for other patients as well as the practice.

In order to accomplish this we have developed the following office policies:

  • We strive to confirm your appointment at least 48 hours in advance. However, this service is a courtesy to you. It is ultimately your responsibility to confirm your appointment at least 24 business hours in advance.
  • You can confirm your appointment by calling and speaking with a staff member or leaving a message on the answering machine one business day prior to your reserved appointment.
  • If a call is not received 24 hours before the appointment reservation, our office reserves the right to schedule other patients into your reserved time. The doctor reserves the right to charge for excessive missed appointments.

Appointments failed without adequate notice will be rescheduled at the doctor’s discretion. Multiple broken appointments (two or more) will result in immediate discontinuation of treatment and dismissal from the practice.


Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services. If you have any questions, our courteous staff is always available to answer them.

Franklin Dentistry Associates

  • Franklin Dentistry Associates - 908 Hwy. 37 S., Mt. Vernon, TX 75457 Phone: 903-588-2992

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